For complex order issues or questions not covered in our guides, click here to reach our support team.

Collectors Online 

<h2 id="need-help">Need Help?</h2>If you can&apos;t find the answer in our Help Centre, we&apos;re here for you.Email: <a href="mailto:sales@collectorsonline.com.au" id="isPasted">sales@collectorsonline.com.au</a>We usually reply within 1&#x2013;2 business days.Tip: If you&apos;re waiting for a reply, check your spam folder just in case!

If you can't find the answer in our Help Centre, we're here for you. Email: sales@collectorsonline.com.au. We usually reply within 1–2 business days. Tip: If you're waiting for a reply, check your spam folder just in case!.

How to get in touch

Contact & Support

Shipping & Dispatch: Order Processing & Delivery Expectations

How do I track my order?

Do you ship to my state or internationally?

Express Post: Speeding Up Transit Time (Australia Post)

Domestic Shipping Estimator (VIC 3804)

My Order Arrived Incomplete. Why Was It Shipped in Multiple Parcels?

Do You Ship Bare-Rooted? A Guide to Our Plant Shipping

Can I pick up my order?

My plant was sent on Friday. Will it sit all weekend in a depot?

Shipping & Delivery

What payment methods do you accept?

How to Modify Your Order (Add, Swap, or Combine)

Express Checkout vs. Express Shipping: Understanding Your Delivery

How often do you update your stock?

Do you offer wholesale pricing?

How to Get Updates on Your Order

Having Trouble with Your Order?

Can I use the Collectors Online Gift Card in-store?

Ordering & Payment

Our Returns & Resolution Policy

Returns & Refunds

How to reset my password?

Account & Login Help

Why We Provide Support by Email and Chat (Not by Phone)

Understanding "Sold Out" Items & Unique Collector Plants

Western Australia Biosecurity Alert: Restrictions on Importing Euphorbia from Victoria

Product Availability & Stock

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How to get in touchUpdated 2 months ago

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