For complex order issues or questions not covered in our guides, click here to reach our support team.

Collectors Online 

Your complete guide to Collectors Online. Access detailed articles on plant care, shipping, payments, returns, and account management for a seamless experience.

Collectors Online Help Center

Shipping & Dispatch: Order Processing & Delivery Expectations

How do I track my order?

Do you ship to my state or internationally?

Express Post: Speeding Up Transit Time (Australia Post)

Domestic Shipping Estimator (VIC 3804)

My Order Arrived Incomplete. Why Was It Shipped in Multiple Parcels?

Do You Ship Bare-Rooted? A Guide to Our Plant Shipping

Can I pick up my order?

My plant was sent on Friday. Will it sit all weekend in a depot?

Shipping & Delivery

What payment methods do you accept?

How to Modify Your Order (Add, Swap, or Combine)

Express Checkout vs. Express Shipping: Understanding Your Delivery

How often do you update your stock?

Do you offer wholesale pricing?

How to Get Updates on Your Order

Having Trouble with Your Order?

Can I use the Collectors Online Gift Card in-store?

Ordering & Payment

Our Returns & Resolution Policy

Returns & Refunds

How to reset my password?

Account & Login Help

How to get in touch

Why We Provide Support by Email and Chat (Not by Phone)

Contact & Support

Understanding "Sold Out" Items & Unique Collector Plants

Western Australia Biosecurity Alert: Restrictions on Importing Euphorbia from Victoria

Product Availability & Stock