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Collectors Online 

We are&#xA0;online only and do not offer in-person pick-ups. All orders are packed and dispatched directly from our nursery by post from Narre Warren North VIC 3804.This allows us to keep our processes streamlined, comply with plant quarantine regulations, and ensure your plants arrive safely and in good condition.<h2 data-start="419" data-end="447" id="how-will-my-order-arrive">How will my order arrive?</h2><ul data-start="448" data-end="703"><li data-start="448" data-end="511">Orders are carefully packed and shipped via Australia Post.</li><li data-start="512" data-end="584">You&#x2019;ll receive tracking details once your order has been dispatched.</li><li data-start="585" data-end="703">Delivery times vary depending on your location, but most parcels arrive within a few business days after shipping.</li></ul>If you&#x2019;d like more information on shipping times, quarantine processing (WA/TAS/NT), or how we pack plants for safe travel, check out our related articles below.

We are online only and do not offer in-person pick-ups.All orders are packed and dispatched directly from our nursery by post from Narre Warren North VIC 3804. This allows us to keep our processes streamlined, comply with plant quarantine regulations

Can I pick up my order?

Shipping & Delivery

Shipping & Dispatch: Order Processing & Delivery Expectations

How do I track my order?

Do you ship to my state or internationally?

Express Post: Speeding Up Transit Time (Australia Post)

Domestic Shipping Estimator (VIC 3804)

My Order Arrived Incomplete. Why Was It Shipped in Multiple Parcels?

Do You Ship Bare-Rooted? A Guide to Our Plant Shipping

My plant was sent on Friday. Will it sit all weekend in a depot?

What payment methods do you accept?

How to Modify Your Order (Add, Swap, or Combine)

Express Checkout vs. Express Shipping: Understanding Your Delivery

How often do you update your stock?

Do you offer wholesale pricing?

How to Get Updates on Your Order

Having Trouble with Your Order?

Can I use the Collectors Online Gift Card in-store?

Ordering & Payment

Our Returns & Resolution Policy

Returns & Refunds

How to reset my password?

Account & Login Help

How to get in touch

Why We Provide Support by Email and Chat (Not by Phone)

Contact & Support

Understanding "Sold Out" Items & Unique Collector Plants

Western Australia Biosecurity Alert: Restrictions on Importing Euphorbia from Victoria

Product Availability & Stock

How will my order arrive?

Can I pick up my order?Updated 2 months ago

How will my order arrive?