Shipping & Dispatch: Order Processing & Delivery ExpectationsUpdated 2 months ago
How Our Dispatch Process Works
We use a rolling dispatch model, rather than fixed cut-off dates or set dispatch days.
This means orders are packed and dispatched as soon as they are ready, rather than waiting for a specific day of the week.
Average Dispatch Time
Most orders are dispatched within 3–5 business days
Dispatch timing may vary depending on:
Biosecurity treatment and certification
Order size or complexity
Weather conditions (particularly heat)
Seasonal demand and courier capacity
Dispatch timeframes are estimates only and are not guaranteed.
Express Shipping
Express Shipping prioritises faster delivery after dispatch with Australia Post.
Please note:
Express Shipping does not speed up order preparation or dispatch
All orders follow the same rolling dispatch process before shipping
Express reduces time in transit only, not time before dispatch
Weather & Seasonal Delays
Plant safety always comes first.
During periods of extreme heat, severe weather, or courier disruption, we may delay dispatch to reduce the risk of plant damage in transit. These delays apply to all shipping methods, including Express.
Orders will be dispatched as soon as conditions are suitable.
Biosecurity & Plant Health Certification
Australian biosecurity regulations require mandatory treatment and certification for interstate plant orders.
Certification Schemes by State/Territory
WA & TAS: ICA-29
NT: PS-27
QLD: PS-57
NSW, ACT & SA: PS-59
All certifications are issued using the electronic Plant Health Assurance Certificate (ePHAC) system.
Certification details are sent directly to the relevant authorities
You will receive an email copy for your records
A printed copy is attached to your parcel
Biosecurity Fees
Mandatory biosecurity fees apply to some destinations:
WA & TAS: $20 per order
NT: $10 per order
These fees:
Apply per order (not per plant)
Are automatically included at checkout
Cover mandatory treatments and certification
No additional inspection fees are charged.
Address Requirements & PO Boxes
For biosecurity certification, a physical street address is required, even if delivery is being made to a PO Box.
The physical address is used for certification purposes only
Delivery to PO Boxes is still permitted where Australia Post allows it
Orders missing a valid physical address may be delayed while we contact you.
Order Confirmation Emails
After placing an order, you should receive an order confirmation email shortly after checkout.
If you do not receive a confirmation email:
Check the email address used at checkout
Check your spam or junk folder
If you use multiple email addresses, ensure you are checking the correct inbox
Using a single, consistent email address for orders and enquiries helps us locate your order quickly and avoid delays.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. Delivery progress can be monitored directly with Australia Post.
Important Notes
Collectors Online operates independently from the Collectors Corner retail store and their eBay store
Orders cannot be combined with retail or eBay purchases
We do not offer order pickup — all orders are shipped
Need Help?
If you have questions about dispatch timing, shipping, or biosecurity requirements, please contact us via:
📧 [email protected]
🔗 Help Centre – Collectors Online
💬 Live chat via the website widget