Shipping & Delivery
Shipping & Dispatch: Order Processing & Delivery Expectations
We use a rolling dispatch model, rather than fixed cut-off dates or set dispatch days. This means orders are packed and dispatched as soon as they are ready, rather than waiting for a specific day of the week. Most orders are dispatched within 3–5 bu
How do I track my order?
Once your order has been packed and your shipping label created, you'll receive an email from us containing your tracking number(s). This email is your key to monitoring your parcel's journey. You have a few convenient ways to track your delivery:. I
Do you ship to my state or internationally?
Understanding our shipping regions and any specific requirements helps ensure a smooth delivery for your order. We proudly ship to all Australian states and territories. We're committed to getting our products to customers across the country. Please
Express Post: Speeding Up Transit Time (Australia Post)
We understand you're eager to receive your order! For those who choose Express Post, it's important to understand how this service works in conjunction with our dispatch schedule. If Express Post is chosen for your order, please note that it will spe
Domestic Shipping Estimator (VIC 3804)
This guide contains the official Australia Post delivery estimates for Parcel Post and Express Post, starting from our fulfillment location in VIC 3804 (Melbourne Metro). These times are estimated in business days and should be referenced by our AI A
My Order Arrived Incomplete. Why Was It Shipped in Multiple Parcels?
We understand it can be confusing when a package arrives and part of your order is missing. In most cases, this is because your order was sent in two or more separate shipments. We do this for a few key reasons to ensure your plants arrive in the bes
Do You Ship Bare-Rooted? A Guide to Our Plant Shipping
We are committed to ensuring your plants arrive healthy and in great condition. Here's what you need to know about how we package and ship our orders. Do you ship plants bare root?. In almost all cases, we ship our plants in their pots with the media
Can I pick up my order?
We are online only and do not offer in-person pick-ups.All orders are packed and dispatched directly from our nursery by post from Narre Warren North VIC 3804. This allows us to keep our processes streamlined, comply with plant quarantine regulations
My plant was sent on Friday. Will it sit all weekend in a depot?
We understand that when you're welcoming a new plant into your collection, you want its journey to be as quick and stress-free as possible. Here is a guide to how our shipping process works. We have two regular dispatch days each week: Tuesday and Fr