Why We Provide Support by Email and Chat (Not by Phone)Updated 2 months ago
We’re here to help you — but we do things a little differently!
Our team provides fast, detailed support via email and live chat rather than over the phone. Here’s why:
Faster & More Accurate Responses
Email and chat let us quickly pull up your order history, photos, and account details so we can give you accurate answers the first time.
Better for Complex Questions
Plant care advice, quarantine requirements, and product availability often need detailed explanations or links — which are much easier to share in writing.
24/7 Self-Service
Our online Help Centre and order tracking are available anytime, so you don’t have to wait for business hours.
Keeps Costs Low
By focusing on digital support, we can keep our plants affordable while still giving you great service.
How to Reach Us
Email: Reply to your order confirmation or use our Contact Form.
Live Chat: Use the chat widget on our website to speak with Fern our AI assistant or a team member during business hours.
We don’t offer phone support, but our email and chat response times are quick — and you’ll always get a detailed, accurate answer.