Ordering & Payment
What payment methods do you accept?
We strive to make your shopping experience as convenient as possible. We accept a variety of secure payment methods for your purchases:. Please be aware that if you use an "Express Checkout" option (like PayPal Express, Shop Pay, or Apple Pay) as you
How to Modify Your Order (Add, Swap, or Combine)
Need to make a change to your recent order? No problem! Our support team is here to help you add items, swap products, or even merge multiple orders. To make any changes to your order, please contact our support team directly via email at Sales@colle
Express Checkout vs. Express Shipping: Understanding Your Delivery
We've noticed a common point of confusion regarding "Express Checkout" and "Express Shipping." It's important to understand these are two different options with distinct functions in our checkout process. If you use an Express Checkout option as your
How often do you update your stock?
Our commitment is to consistently bring you a fresh and diverse selection of plants. We understand that knowing when new stock arrives is important, so here’s a clear overview of our schedule. Our plant stock, which includes both brand new arrivals a
Do you offer wholesale pricing?
We appreciate your interest in purchasing our products in larger quantities. As an online retail store, we do not offer wholesale pricing. All products are sold at our listed retail prices. You're welcome to purchase items from our online store to re
How to Get Updates on Your Order
We know waiting for your order can be exciting — and sometimes a little nerve-wracking! To help us get back to you as quickly as possible, please follow these tips when asking about your order:. Reply to Your Order EmailInstead of starting a new mess
Having Trouble with Your Order?
We're here to help! To make sure we're looking at the right information, please read the following. Sometimes, customers use one email address to place an order and a different one to contact our support team. This is a common situation, but it can m
Can I use the Collectors Online Gift Card in-store?
Collectors Online Gift Cards can only be used on our online store at collectorsonline.com.au. They cannot be redeemed in person at any retail venue, including Collectors Corner. Our online and retail systems operate separately, which means gift card